Shipping policy

Shipping Destinations

EyeZim ships to all addresses within the United States. We currently ship to all 50 states, including Alaska and Hawaii, as well as U.S. territories and APO/FPO/DPO military addresses. International shipping is also available to select countries worldwide. Delivery times and availability may vary by destination.

Please ensure that your shipping address is complete and accurate at checkout. EyeZim is not responsible for orders delayed or returned due to incomplete, incorrect, or undeliverable addresses provided by the customer.

Shipping Rates and Free Shipping

All orders shipped within the United States qualify for free standard shipping. There are no shipping costs for domestic orders, regardless of order value or size.

For international orders, shipping fees are calculated at checkout based on the destination country, package weight, and selected shipping method. International customers will see the applicable shipping cost displayed before completing their purchase.

Processing and Handling Time

Orders are typically processed and prepared for shipment within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays and weekends.

During peak shopping seasons, promotional campaigns, or periods of high order volume, processing times may be slightly extended. We make every effort to dispatch all orders as quickly as possible. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Delivery Time Estimates

Estimated delivery times begin after your order has been processed and shipped from our facility. For orders within the United States, standard delivery typically takes 3–5 working days from the date of shipment.

For international destinations, delivery generally takes 7–15 business days, depending on the destination country, customs processing, and the efficiency of the local postal service.

Please note that these are estimates and not guarantees. Actual delivery times may vary due to factors beyond our control, including carrier delays, weather conditions, customs inspections, remote delivery locations, and other unforeseen circumstances. EyeZim is not responsible for delays caused by the shipping carrier or customs authorities.

Shipping Carriers and Tracking

EyeZim partners with reputable national and international shipping carriers to ensure safe and timely delivery of your order. Carriers may include USPS, UPS, FedEx, DHL, or other trusted logistics providers, depending on your location and the shipping method selected.

Once your order has been shipped, you will receive an email notification containing your tracking number and a link to track your package online. Tracking information is typically updated within 24–48 hours after shipment. You can use this tracking number to monitor the progress of your delivery and view estimated arrival dates.

If tracking information has not updated after 48 hours, or if you have questions about your shipment, please contact us at contact@eyezim.shop or call 305-214-0596 for assistance.

Split Shipments

In some cases, items in your order may be shipped separately due to inventory availability, size, weight, or warehouse location. If your order is split into multiple shipments, you will receive separate tracking numbers for each package. There is no additional charge for split shipments.

All items in a split shipment are covered under the same order and the same return policy. If you have questions about a split shipment, please contact our customer support team.

Delays and Delivery Issues

While EyeZim and our shipping partners work to ensure timely delivery, delays can occasionally occur due to factors beyond our control, including severe weather, natural disasters, carrier disruptions, incorrect or incomplete shipping addresses, customs holds, or high shipping volumes during peak periods.

If your order is significantly delayed or has not arrived within the estimated delivery window, we recommend the following steps:

Check the tracking information provided in your shipment confirmation email for the most up-to-date delivery status.
Contact the shipping carrier directly using your tracking number to inquire about the delay.
If the carrier cannot resolve the issue, contact EyeZim at contact@eyezim.shop or 305-214-0596, and we will assist you in locating your package or finding a resolution.

EyeZim is not liable for delivery delays caused by circumstances beyond our reasonable control. However, we are committed to working with you and the carrier to resolve any shipping issues as quickly as possible.

Lost or Missing Packages

If tracking information indicates that your package was delivered but you have not received it, please take the following steps:

Check around your delivery location, including porches, side doors, garages, and with neighbors or building management.
Verify that the shipping address on your order confirmation is correct.
Contact the carrier to open a delivery investigation or file a claim for a lost package.
If the package cannot be located, contact EyeZim at contact@eyezim.shop or 305-214-0596 within a reasonable time frame, and we will work with you to resolve the matter.

EyeZim is not responsible for packages that are confirmed as delivered by the carrier but reported missing by the customer. However, we will make reasonable efforts to assist in filing claims and coordinating with the shipping carrier on your behalf.

Damaged Packages

If your order arrives damaged, please inspect the package immediately upon delivery. If visible damage is present, you may refuse delivery or note the damage with the carrier at the time of delivery.

To report a damaged item, contact EyeZim within 48 hours of receiving your order at contact@eyezim.shop or 305-214-0596. Please include your order number, a description of the damage, and clear photographs showing both the damaged product and the shipping packaging.

We will review your claim and, if approved, offer a replacement, refund, or other appropriate resolution. Claims submitted after 48 hours may not be eligible for resolution. EyeZim reserves the right to request the return of damaged items or packaging for inspection before issuing a replacement or refund.

Incorrect or Incomplete Addresses

Customers are solely responsible for providing complete and accurate shipping information at the time of purchase. This includes the recipient's name, street address, apartment or unit number (if applicable), city, state, and ZIP code.

EyeZim is not responsible for orders that are delayed, returned, or lost due to incorrect, incomplete, or undeliverable addresses provided by the customer. If a package is returned to us due to an address error, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment to a corrected address.

If you need to update your shipping address after placing an order, contact us immediately at contact@eyezim.shop or 305-214-0596. We will make every effort to update your address if the order has not yet been shipped, but we cannot guarantee changes once the package is in transit.

International Shipping, Customs, Duties, and Taxes

EyeZim ships to select international destinations. International orders may be subject to customs inspections, import duties, taxes, and other fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost shown at checkout.

Customs policies, duty rates, and processing times vary by country and are determined by the local customs authority. EyeZim has no control over these fees or the customs clearance process. Customers are responsible for complying with all applicable import regulations and paying any required duties or taxes upon delivery or clearance.

Refusal to pay customs fees, failure to claim a package, or abandonment of a shipment may result in the package being returned to EyeZim or destroyed by customs. In such cases, EyeZim is not responsible for refunding the purchase price or shipping costs, and additional fees may apply if the package is returned.

For questions about customs procedures or estimated duties for your country, please consult your local customs office or import authority before placing your order.

Undeliverable and Returned Packages

Packages that cannot be delivered due to incorrect addresses, refusal of delivery, failure to claim the package, unpaid customs fees, or other customer-related issues may be returned to EyeZim. If your package is returned, we will contact you to arrange reshipment or issue a refund, minus original shipping costs and any return shipping fees incurred.

Customers may be required to pay additional shipping charges for reshipment. If the package is not claimed or reshipment is not arranged within a reasonable time frame, EyeZim reserves the right to cancel the order and issue a partial refund, deducting applicable shipping and restocking fees.

Order Changes and Cancellations

Once an order has been placed, changes to the shipping address, items ordered, or shipping method may not be possible if the order is already being processed or has been shipped. If you need to modify or cancel your order, contact us immediately at contact@eyezim.shop or 305-214-0596.

We will make every reasonable effort to accommodate your request if the order has not yet been dispatched. However, we cannot guarantee changes once the package is in the hands of the shipping carrier. Orders that have already shipped must be returned in accordance with our Return Policy if you wish to cancel or exchange items.

Contact Us for Shipping Questions

If you have any questions about our shipping policy, delivery times, tracking information, or the status of your order, please contact our customer support team. We are here to help and will respond to your inquiry as quickly as possible.

EyeZim
1116 Elm St
Colorado City, TX 79512
United States

Email: contact@eyezim.shop
Phone: 305-214-0596

Policy Updates

EyeZim reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. Your continued use of our website and placement of orders after changes have been made constitutes acceptance of the revised policy. We encourage you to review this policy periodically to stay informed of any updates.