Refund policy

Return Window

At EyeZim, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within 30 days of the date you receive your order. This return window is our own customer-friendly policy; please note that United States federal law does not provide a statutory cooling-off period for most online purchases.

Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • The item must be unused, unworn, and in the same condition in which you received it
  • The item must be in its original packaging with all tags, labels, and protective materials intact
  • You must provide proof of purchase (order confirmation email or receipt)

Items that do not meet these requirements may not be accepted for return, or may be subject to a partial refund at our discretion.

Non-Returnable Items

For health, safety, and hygiene reasons, certain items cannot be returned once opened or used. Non-returnable items include:

  • Personal care products, hygiene items, or cosmetics that have been opened or used
  • Perishable goods
  • Items marked as final sale, clearance, or non-returnable at the time of purchase
  • Gift cards or downloadable products

If you have questions about whether a specific item is eligible for return, please contact us before initiating your return.

How to Initiate a Return

To start a return, please follow these steps:

  • Step 1: Contact us within the 30-day return window by email at contact@eyezim.shop or by phone at 305-214-0596. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  • Step 2: Our customer service team will review your request and, if approved, provide you with a return authorization and detailed instructions for shipping the item back to us.
  • Step 3: Securely pack the item(s) in the original packaging (if possible) and ship them to the return address provided by our team.

Important: Please do not ship items back to us without first obtaining a return authorization. Unauthorized returns may be refused or delayed.

Return Shipping Address

Once your return is authorized, you will be instructed to send the item(s) to:

EyeZim
1116 Elm St
Colorado City, TX 79512
United States

Please include your order number and name inside the package to ensure prompt processing.

Return Shipping Costs

For standard returns initiated by the customer (for reasons such as change of mind, incorrect size, or dissatisfaction), the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot be held responsible for items lost or damaged in transit back to us.

Original shipping costs are non-refundable (though all orders ship free within the United States, this applies to any expedited or special shipping options you may have selected).

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us immediately—and within 48 hours of delivery—so we can make it right. When you reach out, please include:

  • Your order number
  • A description of the problem
  • Clear photographs showing the damage, defect, or incorrect item

For damaged, defective, or incorrect items, we will cover the cost of return shipping and will offer you a choice of a full refund or a replacement at no additional cost to you. We may provide a prepaid return label or reimburse your return shipping costs once the item is received and inspected.

Inspection and Refund Processing

Once we receive your returned item, our team will inspect it to confirm that it meets our return eligibility requirements. We will notify you by email once your return has been received and inspected.

If your return is approved:

  • Your refund will be processed within 5–10 business days of our receipt and approval of the returned item
  • The refund will be issued to your original payment method (the credit card, debit card, or PayPal account used to place the order)
  • Depending on your financial institution, it may take an additional few business days for the refund to appear in your account

If your return is not approved (for example, if the item shows signs of use or is missing original packaging), we will contact you to discuss your options, which may include returning the item to you at your expense or offering a partial refund.

Exchanges

At this time, we do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund (following the process above) and place a new order for the item you prefer. This ensures the fastest service and guarantees availability of the item you want.

If you received a defective or incorrect item and would like a replacement of the same product, please contact us at contact@eyezim.shop or 305-214-0596, and we will arrange a replacement shipment at no cost to you.

Order Cancellations

We process and ship orders quickly to get your items to you as fast as possible. If you need to cancel your order, please contact us as soon as possible—and within 12 hours of placing your order—by emailing contact@eyezim.shop or calling 305-214-0596.

If your order has not yet been processed or shipped, we will cancel it and issue a full refund. If your order has already been dispatched, you will need to follow our standard return process once you receive the item.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

  • Check your bank account or credit card statement again—sometimes refunds take a few extra days to post
  • Contact your credit card company or bank; there is often a processing delay before a refund is officially posted
  • Contact your payment provider (such as PayPal) if applicable
  • If you have completed all of these steps and still have not received your refund, please contact us at contact@eyezim.shop or 305-214-0596 and we will investigate further

Contact Us

If you have any questions about our Return & Refund Policy, need assistance with a return, or want to check the status of your refund, our customer service team is here to help.

EyeZim
1116 Elm St
Colorado City, TX 79512
United States

Email: contact@eyezim.shop
Phone: 305-214-0596

We are committed to making your shopping experience with EyeZim as smooth and satisfying as possible. Thank you for your business!